TERMS & AGREEMENT
Return Policy: We hope your experience and purchase have exceeded your expectations. If for any reason you are not satisfied, we will gladly accept your timely return for a refund within 30 days on all items. Any returned merchandise should include the original packaging, certification and/or appraisal and be in the original condition as when it was received. When you order includes a laboratory grading report, we ship it to you with the accompanying diamond grading report (also called a diamond certificate). These grading reports are detailed documents created by diamond grading experts at a highly-respected diamond laboratory making it very expensive to replace a diamond grading report. Because of this, we require each diamond or jewelry grading report to be included with each returned item. If you do not include the diamond grading report with your return, you will be charged a replacement fee of US$150 (or equivalent amount in other currencies).
Diamond Grading Scale: Clarity enhancing a diamond improves the visual appearance of the diamond; however, the physical characteristics cannot be changed by this treatment. When an item is noted as clarity enhanced in the description and/or certificate it should be regarded as the visual clarity after enhancement and not as the intrinsic clarity prior to being enhanced. All of our diamonds are graded off of the IGL or EGL International scale, unless otherwise specified. This does not mean each diamond will come with an IGL or EGL certificate but that this is the scale on which our clarity enhanced diamonds are graded. GIA does not grade clarity enhanced diamonds so the IGL or EGL International scale has become the standard for clarity enhanced diamond grading. Diamond grading is subjective and grades may differ from GIA grades.
Appraisal Disclaimer: These reports are not a guarantee or a certificate but an appraisal or invoice. The contents represent the opinion of the grader (Mikado Diamonds) at the time of the inspection. The recipient has the faculty to consult a credentialed Gemologist about the information contained herein. At the time of examination, the grading of gemstone was based on use of one or more of the following devices: 10X magnification, measuring device, electronic carat balance, light source, master comparison diamonds and ultra violet light. Limitations may apply if gemstone is graded within setting.
Appraisals: Our appraisals go off of the lab certificate of the loose diamond or ring, if provided. Otherwise, appraisals are based on the estimated retail replacement value.
Product Descriptions: Mikado Diamonds makes all reasonable efforts to display the products listed for sale as accurately as possible. We make every attempt to ensure that our online catalog is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, color and size may vary slightly. Cameras, photography environments and display properties of your computer monitor will affect colors you see on your screen. While Mikado Diamonds makes every effort to provide complete and accurate descriptions, Mikado Diamonds does not guarantee product descriptions and other content are accurate, complete or error free. While Mikado Diamonds makes every effort to ensure that our products are described and priced accurately, in the event that an item is deemed to be priced incorrectly, Mikado Diamonds reserves the right to refuse sale of that item. If the pricing error is discovered after payment has been finalized, Mikado Diamonds reserves the right to cancel the sale and refund the transaction in full. If a product offered by Mikado Diamonds is not as described, your sole remedy is to return it in unused condition.
In a case where a specified carat weight for the center diamond is not available, the replacement will not be less than the stated weight. If the specified color or clarity is not available we will only substitute with items of higher quality. The stated carat weights for settings are estimates and may differ +/- .05 ct. from the stated weights.
Product Availability and Pricing: Data, including prices, may be inaccurately displayed on www.mikadodiamonds.com due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur, and we do not honor inaccurate or erroneous prices. If a product's listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If the order has been shipped, you agree to either return the product or pay the difference between the actual and charged prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. We do not negotiate prices on our products and all our prices are final.
Comparison Purchasing: To keep our prices low, we do not allow comparison purchasing. Comparison purchasing is the act of buying several items with the intent of keeping the one you like best and returning the remainder. This causes undue restocking and inventory overhead and can be very costly. To confirm the quality of a jewelry item, please contact one of our Diamond and Jewelry Consultants at email@example.com, and we would be happy to help you make your choice.
Layaway Cancellation: A 10% restock fee will be charged for any cancelled or returned items purchased on layaway for payments that were made more than 60 days prior to the return or cancellation request. For payments more than 60 days old refunds may be issued by an alternative source, at the company’s discretion, such as bank transfer or check.
Conflict Free: The diamonds offered for sale have been sourced from legitimate sources not involved in funding conflict and in compliance with United Nations resolutions. Mikado Diamonds hereby guarantees that these diamonds are conflict free based on personal knowledge and/or written guarantees provided by the supplier(s) of these diamonds.
Sales Tax: Sales tax applies to orders shipped to or delivered in Nebraska only. No sales tax is collected for deliveries made to states outside of Nebraska.
This privacy notice discloses the privacy practices for (mikadodiamonds.com). This privacy notice applies solely to information collected by this web site. It will notify you of the following:
1. What personally identifiable information is collected from you through the website, how it is
used and with whom it may be shared.
2. Choices available to you regarding the use of your data.
3. The security procedures in place to protect against the misuse of your information.
4. How you can contact us to correct any inaccuracies in the information.
Information Collection, Use, and Sharing
Your Access to and Control Over Information
Google Analytics employs cookies to define user sessions, which allows for the collection of data about how visitors are using the websites. Google Analytics uses only first-party cookies for data analysis. This means that the cookies are linked to a specific website domain, and Google Analytics will only use that cookie data for statistical analysis related to your browsing behavior on that specific website. According to Google, the data collected cannot be altered or retrieved by services from other domains.
If you choose, you can opt out by turning off cookies in the preferences settings in your web browser. For more information about Google Analytics, please visit Google Analytics.
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Other Uses of Personal Information
We may use third-party service providers to perform certain services on our behalf, including: shipping, payment processing, data storage/management, web hosting, fulfillment, assembly, marketing, mailing, reviews and emailing.
Our website is not directed toward children and Mikado Diamonds does not sell products for purchase by children. We do not knowingly collect information from anyone under the age of eighteen.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Whenever we collect sensitive information (such as credit card data) the information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.